Great site for buying ALL your horror needs. Service standards are second to none, with excellent packaging and lightning quick postage all the time. I won't shop anywhere else.
- Geoff aka Gaffa
Amazing Store!! I have found so many books I coveted in Horror Mall. Amazing lettered editions of Edward Lee & Jack Ketchum books. Books are packaged very securely and shipped very quickly. Overall, nothing to complain about except I wish I had more disposable income so I could buy more......Thanks alot for Horror Mall!
Horror Mall is owned and operated by Shane Ryan Staley who is also an author and Editor-in-Chief of one of the biggest independent publishing companies in the world, Delirium Books. The chief partner in operations is Larry Roberts, a long-time bookseller and publisher who runs the popular Bloodletting Press.
Horror Mall's mission is to collect the best independent horror products within a single storefront while marketing indie horror outside of its niche. Horror Mall's focus remains heavily on literary works which is a passion of both proprietors.
Yes. Horror Mall is one of the safest storefronts on the 'net, running on an authenticated secure server (SSL). We do not share your information with anyone and our database and all your information is secured by the industry-best blowfish encryption.
Our Comodo secure certificate can be viewed online in the lower right hand column of any page. You can point to verify.
Furthermore, customers are backed by an indentity insurance of $10,000.
We are constantly upgrading to the best security features and software, as we care about your privacy and wish to provide you with a secure shopping experience.
1) Consignee (For newer publishers and sellers. We ask seller to ship their product to our warehouse on a consignment basis for market testing. Based on sales, we'll promote seller to a vendor or shop owner if products sell well. For slower sales, we generally keep products on a consignment basis (meaning you get paid as each item sells).
2) Vendor (Horror Mall buys your products at an agreed standard discount and keeps stock at our expense for resale).
3) Shop Owner (You run your own storefront, having access to sales in real-time. You list products, keep inventory and drop ship items. This involves a contract between seller and Horror Mall.
To inquire about getting your products listed and an account set up, please contact the following Horror Mall sales reps:
For physical books, magazines or DVDs, please contact Larry Roberts.
For movies, artwork, digital downloads (audiobooks, ebooks), and other products, please contact Shane Staley.
There is no fee for canceling an order unless a customer has canceled more than 5 orders within a 365 day period. For each additional order (after the 5th cancellation), the customer will be charged a 15% stock fee per item.
First off, you'll need to log in to the Horror Mall store. Under the 'Your Cart' menu, you'll see a link called 'Modify Profile.' Click on this and you will be able to update your billing and shipping addresses, phone number, e-mail.
Important! If you have orders (preordered products) you've already placed with the old address, you MUST submit a support ticket, list the order numbers you need updated with the new information.
Changing your profile does NOT update the orders you've already placed on our site. It will only change the information for future orders.
No, you must enter your gift certificate at the time you are placing an order. Any orders placed before you acquired a gift certificate cannot be paid on with a gift certificate.
Customers (who have become members of our store) receive 1 point for every dollar spent at our store. Points are given as credit and can be used to pay for future purchases in full or partially.
Current point values can be checked by customers when they are logged under the 'YOUR CART' section (right-hand column). There it will show you your total rewards points you have accumulated.
Accumulated reward point totals can be checked by customers when they are logged in by going to the Reward Points menu under the 'YOUR CART' section in the right-hand column.
Points can be cashed in during the checkout process of future orders by electing to pay with points (an alternative to pay with credit card or Paypal). You simply select 'Points' in the payment method section during checkout. From there, you will be able to select how many points you want to put toward your order.
Yes. When you select points as your payment method, the shopping cart will ask you how many points you wish to use. The dollar amount of the points you use will be deducted from the subtotal of your order. The shopping cart will then take you back to the payments section to select another payment method to pay for the remainder of your order.
Yes. One way to earn points on top of the orders you place is to write customer reviews about the products available at Horror Mall. Each month we give away 500 points to the customer who writes the most accepted reviews.
Also, if you become a part of our message board community, we give away 500 points on your birthday. To qualify for this, you must be a registered board member for at least 90 days and average at least 1 post per day.
You can place an order on layaway by checking out the contents of your shopping cart like a normal order. When you get to the payments method screen, you'll select 'Layaway' instead of your typical credit card, Paypal or money order.
We handle all our layaways through Paypal subscriptions. Within 72 hours after placing your layaway order, you will receive an e-mail with a Paypal subscription link to initiate your layaway. You will have 5 days to click this link and sign up for the Paypal subscription plan.
Horror Mall generally sends out links within 72 hours. If you have not received an e-mail, then please check your e-mail address is your profile. This is where the link was sent. If it is correct, then please make sure you check your spam filter. For future orders, you'll want to whitelist (accept e-mail) from the following addresses associated with Horror Mall:
admin@horror-mall.com sales@horror-mall.com
If you still don't find your e-mail with link, please do the following to begin your layaway:
1) Log in to the Horror Mall storefront
2) Click on 'Orders History' under the YOUR CART section in the right hand column of any page
3) From the search menu, make sure the Date Period is set to 'All."
4) Under the Advance Search Options, make sure the Order Status is set to 'Layaway.'
5) Click on the search button
6) The search results represents all orders that have been initiated as layaways. Click on any order # that comes up.
7) Click on the 'Start Layaway' button right above your invoice.
8) Click on the special link to start your payment plan & follow the directions from there.
All of our layaways are set up on a 5-month payoff plan. Your payments will be set up as follows: 20% non-refundable deposit is charged immediately after you sign up for the subscription/layaway plan. An additional 20% is due at 30, 60, 90 and 120 days after your initial payment.
If you cancel the layaway subscription, you will be refunded all payments, minus the initial 20% deposit which is non-refundable. You may cancel a layaway by submitting a customer support ticket.
Layaways can be paid off early, as long as the final payment pays off the entire balance due. If you pay your layaway off early (outside of the subscription plan), your subscription will be fulfilled and you won't receive any more subscription charges.
You may submit a support ticket and get the payoff balance and the e-mail address to send your final payment to. Early payoffs must be paid using Paypal and sent to the Horror Mall Paypal address which will be provided in the reply to your support ticket. Please reference the order # with your final payment to make sure you are credited properly.
Since our layaway plan is handled through Paypal subscriptions, customers will need to log into their Paypal accounts to track their payments and balance still owed.
The payments are already setup through Paypal in 5 monthly installments, so we do not accept payments outside this payment plan. The only other option is to payoff the entire balance early.
Contact Larry Roberts at bloodlettingpress@yahoo.com regarding the books that you would like to have consigned through Horror Mall. Larry will look over your list and let you know the books that Horror Mall would be interested in and prices he believes your books will sell for.
Absolutely, Larry will discuss the listing price of each book with the consignee prior to listing the book. All listing prices will be agreed upon prior to books being listed and sold.
We will return your book or lower the price to generate interest whichever you prefer. However, the shipping cost for returning books is the responsibility of the consignee and Horror Mall will collect return shipping cost prior to books being shipped back to consignee.
We have a large pool of collectors that are looking specifically for small press horror related items. We’ve also seen the majority our books fetch far higher prices than Ebay auctions on key titles. We can market your items with newsletters, message boards, blogs, red alerts etc. Ebay doesn’t do this for you. We also take care of a lot of the hassle of selling your items for you, like paying for all the transaction fees for Paypal, credit cards etc. We pack, ship and track all orders, and ensure an accurate listing of your consigned titles.
We guarantee your items will arrive in the condition they were shipped. No one packs better than us. We use sturdy boxes, packing peanuts and bubble wrap. Each item is inspected thoroughly before it is shipped. And we offer a 30 day return policy for full credit or replacement if your item is damaged in transit.
Yes. Once your product has shipped, you can log into the store and click 'Orders History' in the right hand column under 'YOUR CART'. Search for the order you want to track. Click on that order number and scroll down towards the bottom where there will be a tracking number.
You can then copy the tracking number to your clipboard and go to the USPS site and paste the number into their tracking system.
Media mail can take up to 14 days to arrive. If you selected media mail and it's been longer than 14 days since your item(s) were shipped, please feel free to contact us by submitting a support ticket.
Although the majority of our items are shipped from one location, artwork and T-shirts are often drop-shipped from various locations. Due to the fact that we cannot ship either artwork or T-shirts media mail, we advise customers to order both artwork and T-shirts separately from other items to avoid being forced to pay Priority shipping for all items.
Sorry, but we will not combine or alter shipping costs. Horror Mall will ship to its customers all preordered items in that order at different times of release for the price of a single shipment charge (and we eat the cost of the additional postage on our end). This is a service we allow our customers instead of giving them the option of either waiting till their order is complete to ship, or charging additional shipping charges for each package that ships.
For those customers who get several bills for different invoices around the same time, please note that you can order multiple preorder items in a single order to avoid this.
You will have the choice whether to pay now or later once you become a member of our store. (Please see our Membership FAQs for more details.) If you'd like to pay later (when the items come into stock), please select 'Bill Me' as your selection at checkout. Your complete order balance is charged as soon as the first item in your order ships, so it is best to order preordered products individually if you wish to pay for all preorders at the time each ships.
No. If you place an order for both in-stock and preordered products, you'll be charged up front due to the in-stock items shipping immediately. If you wish to pay later for your preorder items, you should place a separate order for each preordered product.
Customers who select Bill Me will receive an e-mail when the first item in your order is ready to ship. At that time, you will receive a link via e-mail to pay for your order. If payment is not received within 10 days, your order and bill will be canceled and the products in your order will be placed back into the store for sale to the public. Please make sure that if you select this option you get e-mail notifications from Horror Mall so that you may pay them in a timely fashion. It helps to make sure that the following e-mails are included in your contact list and white list to avoid Horror Mall e-mails from ending up in your spam folder: admin@horror-mall.com and sales@horror-mall.com.
Please note: if you fail to pay a bill and it's marked as a failure in the system, all of your current queued orders will become due. You will receive a bill for each of them and they must be paid within 10 days or they will fail as well.
If you want to pay off a layaway early, please see our Layaway section in this F.A.Q. If you want to pay early for a Bill Me order, please submit a support ticket with your order numbers. We will then set your order to billed and you will receive an e-mail with a link to pay early.
The most common problem is that customers add their gift certificate codes in the coupon area. A gift certificate isn't a coupon and the system will not recognize it. To cash in a gift certificate, you need to select 'Gift Certificate' as your payment method in the dropdown box. Once you do, there will be an area come up to enter your code.
First off, you will need to make sure your e-mail program is set up to receive e-mails from horror-mall.com. Please add the following e-mail addresses to your list of accepted recipients, your contact list and whitelist:
admin@horror-mall.com sales@horror-mall.com
Next, you can keep tabs on what's been billed through your account history. Just follow these steps:
TO PAY YOUR BILL ONLINE, PLEASE FOLLOW THESE STEPS
1) Log in to the Horror Mall storefront
2) Click on 'Orders History' under the YOUR CART section in the right hand column of any page
3) From the search menu, make sure the Date Period is set to 'All."
4) Under the Advance Search Options, make sure the Order Status is set to 'Billed.'
5) Click on the search button
6) The search results represents all orders that have been billed. Click on any order # that comes up.
7) Click on the 'Pay Invoice' button right above your invoice.
8) Choose Credit Card or Paypal and follow the directions from there.
If no order numbers come up in the search, this means you do not have any outstanding invoices that need paid.
Horror Mall offers its customers a 30-day return period on all products sold within its stores. You must return your product(s) within 30 days of receiving your order to get credit.
To apply for a return, you need to log in to your Horror Mall store account and go to your 'Orders History' page under the 'YOUR CART' section (in the right hand column of any page). Once there, you can search for the order with the product(s) that need returned. Click on the order number and you'll see the order details. Just above the displayed invoice is a 'Create Return' button. Click on that and it will bring up a form for you to submit with information about your return.
Horror Mall generally will accept or decline returns within 72 hours. Declines are generally because the 30 days period has elapsed. Once approved, you will receive an e-mail notice.
You can track your returns by clicking on the 'Returns' link under 'YOUR CART'. By checking the 'Modify Return' you can change information on your return and also print out a 'Returns Slips' for packing up your product. This will include the address you'll need to send your return(s) to.
If the refund is caused on our end, we will gladly refund shipping in full. Causes including (but not limited to) bad product descriptions or sending the wrong product are applicable to full shipping refunds.
You register and, if approved, you will gain access to banner codes to place on your website. Each code will have your affiliate ID so that sales and traffic coming from your site can be tracked.
Digital downloads are goods only available as a downloadable file. These can be read on reading devices such as Kindle, Sony Reader, and most mobile phones or PDAs.
1) Economically-friendly. They sell for a fraction of the cost of a printed book.
2) No shipping costs.
3) You receive your books within 24 hours.
4) Cross platform. Any computer can read files with a free software.
5) Easy to read. Adjust font sizes to fit your viewing pleasure.
6) Original and EXCLUSIVE fiction you can only get at Horror Mall.
One of the leading file formats which can be viewed through Stanza including on applications through iPhone and iPod Touch. There is also a desktop reader for Mac and PC.
A cross-platform format which can be viewed on any Mac or PC. You will need the latest edition of Adobe Acrobat Reader which can be downloaded at the following link: http://www.adobe.com/products/acrobat/
Some hand-held readers can view PDFs as well. Please refer to your device for more information if PDFs can be viewed.
MOBIPOCKET
The Mobipocket .mobi file format can be viewed on any PC. It is not Mac compatible. Handheld devices include Cybook, iLiad, Pepper-Pad, PalmOS, Windows Mobile (PocketPC and Smartphone), SymbianOs (Series60, UIQ, Series80 & Series90) and Blackberry phones.
The Kindle file format we provide is also .mobi. Customers can download this after purchase then e-mail it directly to their Kindle. Alternatively, they can upload it to their Kindle via the USB connection.
For more information, please refer to the documentation that came with your Kindle reader.
The unauthorized reproduction or distribution of copyrighted work is illegal. Criminal copyright infringement, including infringement without monetary gain, is investigated by the FBI and is punishable by up to 5 years in federal prison and a fine of $250,000.
It is illegal to obtain an e-book without purchasing it and once purchased, an e-book may not be transferred from the purchaser’s computer or device reader to another. You can not upload it to a third party or attempt to sell it.
Help support the independent publisher, author and seller of this edition and do not share or accept pirated copies.
Horror Mall, Darkside Digital and its publishers enforce these standards and report any theft to the FBI and local law enforcement agencies. Anyone in violation of copyright or piracy will be pursued and prosecuted.
No, it is up to each customer to back up their purchases on their own devices or computers. Horror Mall will not replace files due to loss or computer crashes.
Sorry, but we only stock what we have. There is, however, a software called Stanza that will convert our existing file formats to other formats. But we are not responsible and cannot guarantee they will convert or format correctly for your needs.
Due to the nature of the product, we cannot give refunds or any purchases of digital goods. Customers are responsible for making sure they know how to run their devices and software and also how to upload files to their respective devices.
Horror Mall will guarantee that our file formats are valid and functional, but we cannot offer tech support on how to work your e-Readers of choice.
Please make sure you know how to do this before purchasing egoods from our store.
Two words: professional editing. The only fiction posted for sale at Horror Mall is that in which has been reviewed by an editor. Major independent publishing houses like Delirium Books and Bloodletting Books will be selecting fiction as well as newer presses like Cargo Cult Press.
Although we can't offer support for helping you learn how to use your digital reading devices, we will stand behind the digital products we deliver. Also, there are some very good sites out there that will offer information on digital reading. Check out the following:
No, as the Kindle app for iPhone or iPod Touch only lets you view what you've purchased directly through Amazon. Horror Mall recommends the Stanza app for iPhone or iPod touch. Once you download it to your device, you can purchase the EPUB format offered at Horror Mall.
Horror Mall has different membership levels based on how long a customer has been registered and how many orders they have placed.
Level One: Normal
Normal membership is the default membership group customers are placed within after registering for our storefront. In this membership, orders must be paid in full at the time an order is placed.
Level Two: Member
When you qualify for this membership, you will get benefits like the 'Bill Me' payment method (where preorders can be billed at the time of shipment instead of when the order is placed), plus you will receive 2% back in points on every order.
Level Three: Premium
If you qualify, you'll get double points per purchase. You'll receive twice the amount of points per dollar spent (4% back in points per order!). Also, you will receive an automatic additional 3% off all purchases. This is automatically calculated into your shopping cart totals! The additional percentage is calculated off SALE prices which are already lowered by up to 25% or more off retail prices.
When you are logged into the store, click on the 'Modify Profile' link under the YOUR CART menu (on the right hand column of any page). Then simply click on the 'Submit' button which will ultimately send you an updated profile e-mail notification which will include your current membership status.
If your first order placed at our website is at least 90 days old and you have placed at least 3 paid orders for a grand total of $100 or more, you can submit a customer support ticket to request an upgrade to member status.
Upgrading From Member To Premium
Once you have placed (and paid for) $3,000 or more in our store in a single year (from January 1 of the current year forward), you can request your account to be upgraded to 'Premium.' You can only qualify for Premium membership if you have no failed (order status: 'Failure') or canceled (order status: 'Cancelled') orders in the current year. To officially request your upgrade to Premium, you must fill out a support ticket with the request. Someone from customer service will then review your account to approve its qualifications. The membership upgrade will begin once the request is approved and end on December 31st of the year your account qualifies for the upgrade.
You can keep track of your totals by logging into the storefront and going to 'Orders History' under the YOUR CART menu. From there, you can set the search criteria for the dates corresponding to the beginning of the current year through the current day and choose 'Processed' and 'Completed' order statuses under Advanced Search criteria (search order statuses must be done separately). Note: Only Processed and Completed order totals count towards Premium Membership Status.
Horror Mall has the rights to revert any membership back to Pre-pay status for the following reasons:
1) A order marked as Failure. This means that a customer chose Bill Me and failed to pay their bill within 10 days.
2) Three cancellations within a period of 365 days. There are several forms of cancellation that do not adversely effect a customers account and those include publisher cancellations and orders canceled due to an upgrade (as in subscriptions or editions).
Your downgrade will last a minimum of 120 days. Your probationary period begins with the date of your last failed order. Before you upgrade again, you will need to place at least 3 paid orders in that time frame for a grand total of $100 or more.
If your account is downgraded, ALL of your current queued (unpaid) orders will become due immediately on downgrade!
During your downgrade, you will no longer have the bill me option or earn points for any purchases.
If a customer's account is downgraded on two different occasions, the downgrade will become permanent and the customer will never be able to upgrade to a member status again.
