I've never met any online booksellers as friendly, outgoing and supportive as Larry and Shane. I've ordered a bunch of books from them and, on the rare occasion that a problem occurs, they quickly rectify the situation, never once questioning my veracity about the situation. They truly want to please their customers. They'll have my business as long as I'm around and as long as they're around (which I hope is a LONG time!). What a fantastic team!
Help zone, gives you access to the information which will help you to understand our site capabilities, the conditions of using our site and you will get a lot of other useful information there.
Frequently Asked Questions
Before you contact us with support questions, please be sure to read over our FAQ (Frequently Asked Questions) page. It contains the most up-to-date information pertaining to orders, shipping, layaways, digital downloads and much, much more.
Horror Mall is rated one of the best shops anywhere for its customer support. Generally, inquiries are responded to within 24 hours, usually within hours of requests. To get the best support, please make sure you use our support ticket system, as e-mails to us sometimes will bounce (or are responses).
Having trouble logging into your account? Lost your password? Please make sure you allow e-mail to come from horror-mall.com. Add our e-mail addresses to your whitelist and contact list (admin (at) horror-mall (dot) (com) & sales (at) horror-mall (dot) (com)—please make the appropriate changes in parenthesis and close spaces).
If you're not a registered customer to our store, you can still contact us about other business matters or about the prospect of becoming our customer.
One of the most popular features of our store is our layaway program. If you're strapped for cash or shopping for gifts and you find that special item you'd like to snag before it's gone, please read about how to put it on layaway.
Beside using our powerful search engine on our site, there is also an alternative search engine installed on our site that locates products that we have indexed but not currently in stock. This is useful in case you can't find what you're looking for. Use the out of stock search to view products not currently available and you can also sign up to be notified when these items come back into stock!
